Magento 2 extensions are a one-time license per production store. Shopify apps and support plans are subscriptions, and support plans can be paid monthly or yearly.
Magento 2 extensions
One-time license
One license per production store, with its staging, development and test copies included and free updates. The price depends on your edition: Magento Open Source, Adobe Commerce or Adobe Commerce Cloud.
Our apps are installed from the Shopify App Store, where each app lists its plans. Billing runs through your Shopify account, and uninstalling an app ends its charges.
Engineers for your Magento, Shopify, WordPress or Adobe Commerce Cloud store. Pay monthly or yearly (two months free) and cancel before the next billing date in your account.
Magento, Shopify, WordPress and Adobe Commerce Cloud
Support plans
Choose a plan for your platform. The yearly plan costs ten months, so two months are free.
Magento Support Starter
The essentials for a healthy Magento store: patches, monitoring, a monthly health check and 5 engineering hours.
$299.00 / month
$2,990.00 / year
$3,588.00Save 17%
Equivalent to $249.17 / month
5 engineering hours per month, unused hours roll over for 3 months
Security patches applied within 72 hours of release
Monthly health check: logs, cron, indexers, cache and disk
Uptime monitoring with alerts to your inbox
Support tickets answered within 24 business hours
Access to the Techimprovement customer portal and knowledge base
Most popular
Magento Support Pro
Magento Support Pro is a monthly service plan for growing Magento stores, with 15 hours a month, minor version upgrades and priority tickets answered within eight business hours.
$799.00 / month
$7,990.00 / year
$9,588.00Save 17%
Equivalent to $665.83 / month
Dedicated lead engineer – A lead engineer learns your codebase and plans upgrades, performance work and release checks for your store.
Planned minor version upgrades – Minor version upgrades are planned and executed for you, so your store stays current between releases.
Caching and indexing tuning – Tuned caching and indexing help your pages load faster for shoppers.
Third-party extension checks – Third-party extensions are checked before every release, which helps you avoid surprises.
Monthly development hours – You get 15 hours a month for development requests, from checkout tweaks to new integrations.
Priority ticket responses – Priority tickets are answered within eight business hours.
Emergency incident hotline – An emergency hotline gives you access to help when an incident affects your store.
Enterprise
For multi-store and Adobe Commerce Cloud setups with custom SLAs
New Relic and log monitoring with weekly performance report
Incident response within 2 hours, 24/7 for Sev-1
Cron, queue consumer and indexer tuning for cloud limits
Quarterly upgrade planning and 20 engineering hours per month
FAQ
Questions we hear every week
How does extension licensing work?
Every Magento 2 extension is a one-time purchase licensed per production store. Staging, development and test copies of that store are included at no extra cost. Shopify apps and support plans are subscriptions billed monthly or yearly and can be cancelled at the end of any billing period.
Are updates included?
Yes. Extension licenses include free lifetime updates, including compatibility releases for new Magento 2.4.x versions. You download new versions from your customer account or through Composer.
Do the extensions work with Hyvä and Luma?
All extensions ship with Luma templates and keep the standard Magento block, layout and JavaScript contracts, so third-party Luma themes work unchanged. A Hyvä compatibility module is included where the extension has a storefront part.
What is the difference between monthly and yearly billing?
Every subscription is available on a monthly and on a yearly plan. The yearly plan is billed once a year at the price of ten months, so you get two months free; the switch above the plan cards shows the saving. You can move between the two at the next renewal.
What is your refund policy?
Extensions and apps are delivered digitally, so payments are generally not refundable once a license key or download has been issued. If an extension does not work in your store and we cannot fix it within a reasonable time, contact us and we will review a refund. Subscriptions can be cancelled before the next billing date from your account.
When is support available?
Tickets are answered on business days, Monday to Friday: within 24 business hours for license holders and on the Starter plan, and within 8 business hours on the Pro plan. Enterprise and Adobe Commerce Cloud customers have 24/7 incident coverage.
How are subscriptions billed?
Support plans and apps are billed in advance by card, at the start of each month or year. Unused Starter hours roll over for three months. You can upgrade at any time, and the difference is prorated.
Need a hand with your store today?
Tell us what is slow, broken or missing. A senior engineer replies within one business day with a plan and a price.
